Incident Manager

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Incident Manager | Full-Time

Offres d'emploi, Job Offers Prodware Georgia Prodware Georgia | TBILISI


Online since: 2022-06-21

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Working for Prodware is working for a game-changer at the heart of innovation and new technologies. So, if you are hungry for a challenges and business transformation, get cracking and join our team!

We offer:

** Great atmosphere with employee centric attitude and a lot of fun
** Microsoft certifications
** Possibility of self-realization in interesting international and local projects
** Work in big international company with more than 42 offices in 13 countries across Europe
** Career path to growth across the group
** Competitive compensation
** Health insurance
** Wellness programs and fitness initiatives
** Flextime work schedule
** Remote and Hybrid work possibility
** Prodware is pleased to announce an opening for the position of Microsoft Dynamics F&SCM ** Incident Manager

Job description

We are looking for a dynamic Incident Manager to join our Microsoft Dynamics F&SCM team. In this role, you`ll be in charge of leading the incident management process to resolution and restoring our company`s provided IT operations swiftly. You will also log and categorize recurring incidents to improve incident management protocols.

To be a successful incident manager, you should have an aptitude for picking up new technologies and procedures. Ultimately, an outstanding incident manager should excel at multitasking and remain judicious during major incidents.

Skills & experience:

** Prioritizing incidents according to their urgency and influence on the business.
** Adjusting the incident management process as required to ensure its effectiveness.
** Logging all incidents and their resolution to see if there are recurring malfunctions.
** Overseeing the incident management process and team members involved in resolving the incident.
** Responding to a reported service incident, identifying the cause, and initiating the incident management process.
** Managing the incident team members by re-assigning workloads and re-scheduling non-urgent tasks.
** Collaborating with the incident management team to ensure that all protocols are diligently followed.
** Communicating with upper management if major issues are found in the IT system.
** Producing documents that outline incident protocols such as how to handle cybersecurity threats or how to correct server failures.


** Bachelor`s degree in information technology, engineering, or a related field.
** At least 1 years` experience working in IT service management, or a similar role.
** Good communication skills and English proficient
** Excellent managerial skills and ability to collaborate with team members.
** Understanding of relational database concepts and data-driven systems
** Ability to analyze a high volume of technical data and work in a fast-paced environment.
** Strong problem solving, analytical, and time management skills.

Ready for interesting journey? Please send your CV in English


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